Ledger.com/start — Simple Guide for New Users

What is a Ledger hardware wallet?

A Ledger device is a physical hardware wallet that stores your private keys offline. Unlike software wallets on phones or web browsers, a hardware wallet keeps your secrets isolated from the internet, which greatly reduces the risk of remote theft. You use the device to confirm transactions physically — the device signs transactions while your private keys never leave the hardware.

Before you begin — checklist

• Ensure you are on a secure computer (up-to-date OS, no suspicious software).
• Only download Ledger Live from the official Ledger website.
• Have a safe, private place to write down your recovery phrase (paper, metal backup).
• Do not share your 24-word recovery phrase with anyone — Ledger will never ask for it.
• Keep your device packaging and recovery materials out of view when using public spaces.

Step 1 — Unbox and inspect

When your Ledger device arrives, open the box and inspect the seal and contents. The package typically includes the hardware device, a USB cable, cardboard recovery sheets, and quick start guides. Verify there is no tampering and that the device is in pristine condition. If anything looks unusual, contact official support before proceeding.

Step 2 — Boot and choose a PIN

1. Power on the device by connecting it to your computer via the included USB cable.
2. Follow the on-device prompts to choose a PIN. Pick a PIN you can remember but isn't trivial (avoid birthdays, 0000, etc.).
3. You will use this PIN every time you connect and want to confirm an action.

Important: The PIN protects your device if it is physically lost or stolen, but it does not replace the recovery phrase.

Step 3 — Write down your recovery phrase

After setting your PIN, the device will generate a 24-word recovery phrase. This is the single most critical piece of information for recovering access to your crypto if the device is lost or damaged.

1. Write each word on the recovery sheet provided — in the exact order shown.
2. Store the paper in a secure place. For stronger protection, consider a metal backup that resists fire and water.
3. Do not photograph, store digitally, or share the recovery phrase with anyone.

Anyone with your recovery phrase can steal your funds. Ledger or any legitimate service will never ask you to reveal it.

Step 4 — Install Ledger Live

Ledger Live is the official desktop and mobile app to manage your Ledger device and crypto accounts. Always download Ledger Live from the official Ledger website. Once installed, open Ledger Live and create or restore an account as instructed.

1. Open Ledger Live, choose "Get started" and follow the prompts.
2. Select "Initialize as new device" (if you are setting up for the first time).
3. When prompted, connect your Ledger device and confirm on-device actions.

Ledger Live also allows you to install app packages for specific cryptocurrencies on your device (for example, Bitcoin, Ethereum). Think of these as small apps on your Ledger that enable transaction signing for each coin.

Step 5 — Installing apps and adding accounts

1. Open the Manager inside Ledger Live and connect your device.
2. Install the apps you need (e.g., Bitcoin, Ethereum). Each app occupies some storage on the device.
3. After installation, go to Accounts → Add account → choose the crypto and follow the prompts to add it.

Accounts in Ledger Live are a convenient interface. You can hold many different coins and tokens but use only the apps you need.

Step 6 — Receiving and sending crypto

To receive funds, use Ledger Live to generate an address and always verify the address on your Ledger device screen before sharing it. For sending, create a transaction in Ledger Live and confirm it on your Ledger device. The device will show the exact amount and destination, so you can confirm authenticity.

• Receive: Generate address → verify on device → share with sender
• Send: Enter recipient → create transaction in Ledger Live → review and confirm on device

Security best practices

• Never enter your 24-word phrase into a computer, website, or app.
• Use trusted sources for downloads and double-check the URL when downloading Ledger Live.
• Enable a secure PIN and, if offered, passphrase options for extra layers of security (advanced users).
• Beware of phishing sites and malicious social media messages asking for your recovery phrase or to install unknown software.
• Keep your device firmware up to date using Ledger Live — updates can include important security patches.

Advanced tip: Using a passphrase

Ledger devices support an optional passphrase (sometimes called the 25th word). This lets you create hidden wallets derived from the same recovery words. A passphrase increases security but adds complexity. If you choose to use a passphrase, store it separately and securely — losing it means losing access.

Lost device or damaged device? — Recovery steps

1. Obtain a new Ledger device or compatible recovery device.
2. Choose "Restore device" and enter your 24-word recovery phrase (on-device) to recover your private keys.
3. If you used a passphrase, you will need to supply the same passphrase during restoration.

Only restore on hardware you control. Never enter your recovery phrase into an unknown or untrusted device or app.

Troubleshooting — common issues

Device not recognized by Ledger Live

• Try a different USB cable or USB port.
• Make sure device is unlocked and the screen is active when connecting.
• Restart Ledger Live and your computer if necessary.

Forgot PIN

If you forget your PIN, you will need to reset the device and restore from your 24-word recovery phrase. A reset erases the device but not the funds, as the funds are recoverable via the recovery phrase.

Ledger Live showing outdated firmware

Follow on-screen instructions to update firmware; do this only using the official Ledger Live application.

Frequently asked questions (FAQ)

Is Ledger Live mandatory?

Ledger Live is the most convenient, official application to manage accounts. However, you can also use third-party wallets (like Electrum, MyCrypto) that support Ledger hardware wallets. Use trusted applications and check compatibility.

Can Ledger be hacked?

No device offers absolute invulnerability, but Ledger devices are designed to keep private keys offline. The most common attack is social engineering — never reveal your recovery phrase. Keep firmware and software updated and use good operational security.

What happens if I lose my recovery phrase?

If you lose the recovery phrase and also lose access to the device, there is no way to recover the funds. The recovery phrase is the only backup.

Practical tips for everyday use

• Test with a small amount first. Send a tiny amount to verify addresses and your process before transferring large balances.
• Label accounts in Ledger Live to keep track of different wallets (savings, trading, test accounts).
• Consider using multiple hardware wallets for high-value funds and diversification of backup strategies.

Glossary — short definitions

• Private key: The secret value that lets you spend funds — never share.
• Recovery phrase: A 24-word representation of your private key used for recovery.
• Ledger Live: Official Ledger desktop and mobile app to manage accounts.
• Passphrase: Optional extra secret that adds a layer to your recovery phrase.

Where to get help

If you need assistance, use official support channels only. Avoid clicking on links from messages or social media that claim to be support. Search for official support pages and knowledgebase articles, and if necessary, contact verified support through official channels.